Salesforce, Inc.
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- Salesforce, Inc. (NYSE: CRM) provides cloud-based customer relationship management software and enterprise applications focused on sales, service, marketing, commerce, analytics, artificial intelligence and agentic AI; its core products include Sales Cloud for sales automation, Service Cloud for customer service management, Marketing Cloud for marketing automation, Commerce Cloud for e-commerce solutions, Agentforce for autonomous AI agents across sales service marketing and commerce, Data Cloud for unified data management, Slack for collaboration, Einstein for AI-driven insights, and the Salesforce Platform for low-code application development, together with Trailhead for training and AppExchange for third-party extensions. Founded in 1999 and headquartered in San Francisco, California, the company operates globally with over 110 offices including locations in London, Tokyo, Sydney, Paris, Hong Kong and Israel, serving enterprises across industries such as financial services, healthcare, manufacturing, technology, professional services, construction and retail. Recent developments include the September 2024 launches of Salesforce Foundations bundling Sales and Service Cloud functionalities and Agentforce as a successor to Einstein for agentic AI capabilities; acquisitions of PredictSpring in August 2024 for point-of-sale enhancements in retail, Tenyx in September 2024 for voice AI in customer service, Zoomin in late 2024 for data management, Own for $1.9 billion in September 2024 for backup solutions, and Doti in November 2025 for agentic search technology; alongside definitive agreements in May 2025 to acquire Informatica for around $8 billion in data management and Convergence.ai; and a $15 million seed investment by Salesforce Ventures in Rocket.new in 2025 to bolster no-code app development integrations.
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