Convergys Corporation
New York Stock ExchangeCapital Structure
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in mil. unless spec.Working Capital
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in mil. unless spec.Growth Rates
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in mil. unless spec.Quarterly Revenue
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in mil. unless spec.Quarterly Earnings Per Share
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in mil. unless spec.Quarterly Dividends Per Share
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in mil. unless spec.- Sector
- Industrials
- Industry
- Staffing & Employment Services
- Address
- IPO Date
- Aug 13, 1998
- Similar Companies
- Business
- Convergys Corporation operates as a global business services company specializing in customer management and business process outsourcing (BPO) solutions. The company provides comprehensive customer engagement services including agent-assisted, self-service, and care software solutions tailored to communications, financial services, technology, retail, healthcare, and government sectors. In addition, Convergys offers information management products and services such as convergent billing, business support systems (BSS), revenue management, product and order management, and customer care management mainly serving telecom, utilities, and cable/satellite/broadband service providers. The company serves clients across North America, Europe, the Middle East, Africa, Asia-Pacific, and Australia. Founded in 1998 and headquartered in Cincinnati, Ohio, Convergys has a global footprint with approximately 125,000 employees handling multi-lingual customer engagement from more than 135 contact centers in 25 countries. In recent major corporate developments, Convergys was acquired by SYNNEX Corporation in 2018 and subsequently integrated into Concentrix, a global technology-enabled business services company focusing on customer engagement. This merger expanded the combined company's scale and global reach significantly, positioning it as a leading player in the customer experience industry with advanced capabilities in AI and automation. Through this integration, Convergys enhanced its service portfolio by leveraging Concentrix’s technology-driven solutions including AI-powered customer experience platforms. Notably, in 2024, Convergys completed the acquisition of Stream Global Services, a large global BPO provider, which added approximately 40,000 employees and expanded its service capability across 22 countries, broadening its presence particularly in India and other international markets. This strategic acquisition strengthened Convergys’ position in key verticals such as BFSI, retail, healthcare, telecommunications, technology, and cable industries, reinforcing its multi-industry client base and service diversity. Convergys continues to innovate within the customer engagement space through advanced analytics, automation, and digital transformation initiatives to improve operational efficiency and customer satisfaction for its clients worldwide. The company's ongoing investments focus on integrating AI technologies and fostering operational agility to maintain competitive advantage in the evolving global BPO and customer experience market. Its expanded global operations now span over 31 countries with more than 150 service centers, delivering services in over 47 languages. Convergys, as part of Concentrix, supports a wide range of multinational corporations, leveraging its scale and technological expertise to drive business transformation across multiple industry sectors. This positions Convergys as a significant entity in the global customer management and business outsourcing landscape .
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