8x8, Inc.
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ROIC.AI
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- 8x8, Inc. (NASDAQ: EGHT) provides an integrated cloud communications platform delivering AI-powered contact center, unified communications as a service (UCaaS), communications platform as a service (CPaaS) APIs, and customer engagement solutions worldwide. The company's core offerings include 8x8 Contact Center with omnichannel routing, agent and supervisor workspaces, analytics, and AI-enabled self-service; 8x8 Work for enterprise-grade voice services, secure video meetings, unified messaging, direct messages, team messaging rooms, and SMS/MMS; 8x8 Engage for customer-facing teams featuring advanced queue management, conversational intelligence, digital channels including SMS, RCS, WhatsApp, and Facebook, team leader workspaces, high-volume messaging, and receptionist console; and communications APIs supporting high-volume SMS, messaging, voice, video via Jitsi, and authentication/fraud prevention. These solutions target small businesses, mid-market enterprises, large enterprises, government agencies, and organizations in sectors such as business services, education, financial services, and regulated industries, with global operations spanning North America, Europe including a new in-country data center in France for GDPR compliance, and the Asia Pacific region. Founded in 1987 and headquartered in Campbell, California, 8x8 serves approximately 1,940 employees and markets its services through digital channels, events, partner programs, and co-marketing. Recent strategic developments include the full repayment of its $225 million higher-interest term loan from Francisco Partners in August 2024 using a new $200 million bank facility and cash reserves, reducing total principal debt by $146 million (27%) since August 2022 to strengthen the balance sheet; expansion of AI enhancements across the CX platform in 2025 to boost customer engagement with intelligent automation, rising adoption, and new capabilities; launch of a new data center in France in 2025 to support regulated industries and enhance compliance; and a partnership with Modica Group announced in late 2025 to integrate 8x8 capabilities into Modica's OM CPaaS platform, improving omnichannel experiences in the Asia Pacific. Earlier transformations feature the 2022 acquisition of Fuze, which expanded the customer base, added over $100 million in annual recurring revenue, and enhanced innovation capacity; fiscal 2023 CEO transition and cost reductions achieving nearly $10 million quarterly non-GAAP operating expense cuts; and 2025 recognition in the Gartner Magic Quadrant for UCaaS. These initiatives reflect 8x8's focus on profitability, cash flow generation, product innovation, and geographic expansion while maintaining over $100 million in cash and investments.
8x8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8x8 Small Business
8x8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8x8 Small Business
8x8, Inc. Schedules First Quarter Fiscal 2027 Earnings Release and Conference Call
8x8 Named 2026 MetriStar Top Provider for CPaaS by Metrigy, Recognised Across Three Categories
UK Pupils and Students Aren't the Only Ones Feeling Exam Pressure - Universities Are Too, with £2Bn at Stake
8x8 Introduces AI Routing: Reimagined Intelligent Customer Routing, Built for the Entire Organization
8x8 Introduces AI Routing: Reimagined Intelligent Customer Routing, Built for the Entire Organization
8x8 AI Studio Delivers Wave of New Capabilities as Platform Expansion Accelerates
8x8 AI Studio Delivers Wave of New Capabilities as Platform Expansion Accelerates
8x8 Reports Nearly 3x Customer Growth in Workforce Management as Contact Centers Abandon Legacy Tools
8x8's "The Power of You" wins Gold at The Drum Awards for Marketing Americas
8x8's "The Power of You" wins Gold at The Drum Awards for Marketing Americas
8x8 Introduces 8x8 Pulse: Conversational Intelligence Built for Where Decisions Are Made
8x8 Announces 8x8 Resolve, a Critical Communications Solution Built for the Deskless Workforce
8x8 Introduces 8x8 Pulse: Conversational Intelligence Built for Where Decisions Are Made
8x8 Announces 8x8 Resolve, a Critical Communications Solution Built for the Deskless Workforce
8x8, Inc. Announces Participation in Evercore Global TMT Conference
8x8 Names 2026 Partner Award Winners Across Nine Categories and Three Regions
8x8 Names 2026 Partner Award Winners Across Nine Categories and Three Regions
8x8 Stock Climbs After Q4 Results Top Estimates