8x8, Inc.
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ROIC.AI
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- 8x8, Inc. (NASDAQ: EGHT) provides an integrated cloud communications platform delivering AI-powered contact center, unified communications as a service (UCaaS), communications platform as a service (CPaaS) APIs, and customer engagement solutions worldwide. The company's core offerings include 8x8 Contact Center with omnichannel routing, agent and supervisor workspaces, analytics, and AI-enabled self-service; 8x8 Work for enterprise-grade voice services, secure video meetings, unified messaging, direct messages, team messaging rooms, and SMS/MMS; 8x8 Engage for customer-facing teams featuring advanced queue management, conversational intelligence, digital channels including SMS, RCS, WhatsApp, and Facebook, team leader workspaces, high-volume messaging, and receptionist console; and communications APIs supporting high-volume SMS, messaging, voice, video via Jitsi, and authentication/fraud prevention. These solutions target small businesses, mid-market enterprises, large enterprises, government agencies, and organizations in sectors such as business services, education, financial services, and regulated industries, with global operations spanning North America, Europe including a new in-country data center in France for GDPR compliance, and the Asia Pacific region. Founded in 1987 and headquartered in Campbell, California, 8x8 serves approximately 1,940 employees and markets its services through digital channels, events, partner programs, and co-marketing. Recent strategic developments include the full repayment of its $225 million higher-interest term loan from Francisco Partners in August 2024 using a new $200 million bank facility and cash reserves, reducing total principal debt by $146 million (27%) since August 2022 to strengthen the balance sheet; expansion of AI enhancements across the CX platform in 2025 to boost customer engagement with intelligent automation, rising adoption, and new capabilities; launch of a new data center in France in 2025 to support regulated industries and enhance compliance; and a partnership with Modica Group announced in late 2025 to integrate 8x8 capabilities into Modica's OM CPaaS platform, improving omnichannel experiences in the Asia Pacific. Earlier transformations feature the 2022 acquisition of Fuze, which expanded the customer base, added over $100 million in annual recurring revenue, and enhanced innovation capacity; fiscal 2023 CEO transition and cost reductions achieving nearly $10 million quarterly non-GAAP operating expense cuts; and 2025 recognition in the Gartner Magic Quadrant for UCaaS. These initiatives reflect 8x8's focus on profitability, cash flow generation, product innovation, and geographic expansion while maintaining over $100 million in cash and investments.
Company News
8x8, Inc. Schedules Second Quarter Fiscal 2027 Earnings Release and Conference Call
8x8 Names Jamie Snaddon Chief Strategy Officer
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Doors Plus Consolidates Contact Centre and Store Operations on 8x8 Platform, Slashes Communications Costs by 50%
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8x8 Earns Four Stevie Awards in The 2026 International Business Awards
Squarepoint Ops LLC Has $1.45 Million Stock Position in 8×8 Inc $EGHT
8x8 Names Fazpass 2026 CPaaS Partner of the Year as Six-Year Alliance Powers Authentication for 50+ Enterprises
8x8 Names Fazpass 2026 CPaaS Partner of the Year as Six-Year Alliance Powers Authentication for 50+ Enterprises
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8x8, Inc. (EGHT) Discusses Market Opportunity and Strategic Advantages in Cloud Communications Transcript
CIOs Carry the Blame for AI Failure, Often Without the Authority to Prevent It, 8x8 Survey Finds
CIOs Carry the Blame for AI Failure, Often Without the Authority to Prevent It, 8x8 Survey Finds
8x8, Inc. Announces Webcast for Investors to Discuss Recent Product Innovations
8x8, Inc. Announces Webcast for Investors to Discuss Recent Product Innovations
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