- CEO
- Masaaki Muta
- Full Time Employees
- 43,571
- Sector
- Commercial services
- Industry
- Miscellaneous commercial services
- Address
- Sunshine 60 Building Tokyo TY Japan 170-6016
- IPO Date
- Oct 16, 1992
- Business
- transcosmos inc. (TSE: 9715) provides business process outsourcing (BPO) and digital customer experience (CX) services worldwide, offering back-office operations including accounting, finance, human resources and order placement; IT system operation and maintenance; contact center services encompassing inbound/outbound customer support, sales marketing, social CRM and knowledge management; digital marketing comprising Internet promotions, website design/operation, omnichannel marketing and analysis/research; and e-commerce solutions such as site development/operation, fulfillment, customer care, online promotions and order management systems. The company serves industries including financial, telecommunications, high-tech, medical, cosmetics, distribution, automotive, airlines and public sectors, with target customers ranging from global Fortune 500 firms to national enterprises. Founded in 1966 and headquartered in Sunshine 60, 3-1-1 Higashi-Ikebukuro, Toshima-ku, Tokyo, Japan, transcosmos operates 182 sites across 35 countries and regions, primarily in Asia (Japan, China, South Korea, India, Southeast Asia), with presence in the Americas (United States, Canada, Brazil, Mexico), Europe (United Kingdom, Germany, Poland) and other areas; it employs over 70,000 professionals globally. Recent developments include a December 2024 business alliance with DMS Inc. to bolster integrated fulfillment services in Japan; an October 2025 alliance with BBF Inc. to support overseas apparel brands' e-commerce entry into Japan; the June 2024 acquisition of Kubota Systems & Information (China) Co., Ltd.; a July 2024 strategic partnership with NTT Communications in digital BPO solutions; a May 2024 launch of full-scale operations at Bengaluru Center in India; an April 2024 strategic MOU with Cyclone Robotics for digital transformation; and ongoing expansions such as new centers in South Korea, China and Thailand, alongside AI-enhanced services like GenAI-powered chatbots and contact center platforms.