- CEO
- Qiang Wu
- Full Time Employees
- 446
- Sector
- Technology services
- Industry
- Packaged software
- Address
- No.1 Building, 2nd Compound Beijing BE China 100176
- IPO Date
- Jun 30, 2022
- Business
- TI Cloud Inc. TI Cloud Inc. (2167.HK) is a Cayman Islands-incorporated investment holding company primarily engaged in providing artificial intelligence-based cloud-native customer contact solutions that enable enterprises to conduct multi-channel interactions including voice calls, SMS, text chat, and multimodal engagements; its core offerings encompass Intelligent Customer Contact Solutions, featuring omni-channel customer service, call centers, and smart work orders enhanced by the Weiteng Large Language Model Platform (Weiteng LLMP) for human-machine collaboration such as real-time emotion detection, conversation summarization, and automated business record generation; AI ContactBot Solutions, including text-based TextBot and voice-based VoiceBot for automating routine tasks via automatic speech recognition, natural language processing, and integrations with foundational large models like Tongyi Qianwen, Doubao, DeepSeek, and ChatGPT; Virtual Private Cloud (VPC) solutions for customizable deployments serving enterprises with stringent security needs; and ancillary services plus sales of telecommunications equipment. Founded in 2006 and headquartered in Beijing, China, the company operates predominantly in mainland China across industries such as technology, insurance, automobile, education, medical healthcare, consumer goods, and manufacturing, with minor activities in Hong Kong; it delivers solutions via Software as a Service (SaaS) and VPC models on public cloud platforms, maintaining high availability with 99.99% uptime and over 66 months without system failures. In 2024, TI Cloud reported revenue growth of 13.3% to RMB506.4 million driven by a 14.8% increase in SaaS revenue to RMB474.4 million and 72.5% expansion in AI ContactBot revenue, alongside gross profit rising 22.2% to RMB262.4 million with margins improving to 51.8%; it launched the Weiteng AI Agent Platform integrating multiple large models for drag-and-drop AI agent configuration in customer contact scenarios, granted restricted share units under its pre-IPO incentive plan, repurchased 67,800 shares for HK$160,972 in early 2025, and established an ESG committee in December 2024 while advancing ecosystem partnerships for joint AI innovation.