ETS Group Limited, founded in 1990 and headquartered in Mong Kok, Hong Kong, is an investment holding company primarily engaged in providing comprehensive multimedia contact services and contact center system solutions. Its core offerings include outsourced inbound and outbound contact services, employee outsourcing services, and contact service center facility management, supported by its proprietary WISE-XB multimedia contact center system. The group serves diverse industries such as telecommunications, banking and financial services, insurance, and the public sector within the Hong Kong market.
In recent developments, ETS Group has expanded its strategic scope by forming key partnerships and pursuing acquisitions aimed at enhancing its services and market presence. The company has focused on augmenting its technology and service capabilities to address growing market demands in customer contact services. Additionally, ETS Group has actively engaged in operational adjustments and business expansions to sustain its growth trajectory and maintain stable, long-term client relationships.
ETS Group operates predominantly in Hong Kong, leveraging over two decades of market experience to offer tailored customer contact solutions and staff insourcing services. The company continues to focus on technology-driven service excellence and expanding its multimedia contact capabilities to meet evolving client needs in various commercial sectors. ETS Group is listed on the Hong Kong Stock Exchange under the ticker 8031.HK.