- CEO
- Stuart Machin
- Full Time Employees
- 63,747
- Sector
- Consumer Cyclical
- Industry
- Department Stores
- Address
- Waterside House London GL United Kingdom W2 1NW
- IPO Date
- Jun 9, 2010
- Business
- Marks and Spencer Group plc (M&S) is a major British multinational retailer that specializes in clothing, beauty products, homeware, and food; it operates full-line stores combining apparel, home goods, beauty, and foodhalls alongside standalone M&S Food supermarkets, Simply Food convenience formats, and outlet stores offering discounted merchandise. Founded in 1884 by Michael Marks and Thomas Spencer in Leeds, the company is headquartered in London, England, and maintains primary operations across the United Kingdom with additional presence in Ireland, select European locations including France and the Netherlands, Turkey, and international franchises in Asia such as India and the Philippines. Core offerings encompass womenswear and menswear under brands like Per Una and Autograph; childrenswear and school uniforms; lingerie; beauty and cosmetics; home furnishings including bedding and kitchenware; and premium food products ranging from fresh produce, packaged sandwiches, ready meals, and luxury bakery items to plant-based and responsibly sourced specialties, with online delivery supported through a joint venture with Ocado Retail Ltd.
M&S targets middle-market consumers seeking quality British goods, emphasizing innovation, sustainability via its Plan A initiative, and customer service across physical stores, e-commerce, and partnerships like those with BP for convenience food outlets and Applegreen in Ireland. The retailer operates approximately 1,500 locations globally, including around 1,000 in the UK, with a strategic shift toward larger foodhalls averaging 14,000 square feet and fewer full-line stores, aiming for 420 foodhalls and 180 full-line sites by fiscal 2028. Overseas sourcing offices support supply chains from countries including Hong Kong, India, and Sri Lanka, while domestic emphasis includes AI integration in over 500 stores and a CommerceHub platform unifying channels.
Recent strategic changes include a £300 million investment in store expansions and renewals, opening 16 new stores in fiscal 2025 such as in Bristol's Cabot Circus, alongside plans for further Foodhalls in Abingdon, Cannock, Farnham, and Godalming; acquisition of logistics firm Gist Limited for £145 million in 2022 to enhance supply chain efficiency; purchase of Thread's intellectual property in 2022 for personalized online recommendations; and a £600-650 million capital expenditure commitment for fiscal 2026 targeting technology upgrades, automation, and cost reductions exceeding £500 million by 2027/28, with £120 million achieved in 2024/25. In 2025, M&S faced a ransomware cyber incident attributed to the Scattered Spider group, disrupting online orders and click-and-collect for months, leading to estimated losses up to £300 million covered partially by insurance and the termination of its contract with IT provider Tata Consultancy Services; operations resumed fully by August 2025. The company reported record revenue of £13.8 billion for the 52 weeks ended March 29, 2025, with profit before tax at £512 million, reflecting three years of growth amid food sales outperformance and clothing recovery.