Mattersight Corporation
NASDAQCapital Structure
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in mil. unless spec.Working Capital
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in mil. unless spec.Growth Rates
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in mil. unless spec.Quarterly Revenue
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in mil. unless spec.Quarterly Earnings Per Share
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in mil. unless spec.Quarterly Dividends Per Share
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in mil. unless spec.- Sector
- Technology
- Industry
- Software - Application
- Address
- IPO Date
- Feb 10, 2000
- CIK
- 0001094348
- Similar Companies
- Business
- Mattersight Corporation specializes in enterprise behavioral analytics software delivered primarily through a software-as-a-service (SaaS) model. The company provides advanced behavioral analytics solutions for contact centers, utilizing predictive customer analytics, speech analytics, and proprietary algorithms to analyze customer and employee interactions. Core products include multi-channel analytics platforms that assess voice interactions, employee desktop data, and contextual information to improve call routing, customer-agent pairing, customer satisfaction measurement, fraud detection, and sales prediction. Mattersight serves clients across multiple industries, including healthcare, insurance, financial services, telecommunications, utilities, education, hospitality, and government. The company operates primarily in the United States and is headquartered in Chicago, Illinois. Founded in 1994 as part of eLoyalty, Mattersight became an independent entity focusing on behavioral analytics solutions. In the most recent major development, Mattersight was acquired by NICE Ltd., a global leader in customer experience software and analytics, in a transaction completed in 2024 valued at approximately $90 million. This acquisition integrates Mattersight’s behavioral analytics capabilities into NICE's broader portfolio of enterprise software offerings, aiming to enhance contact center performance and customer experience management. Prior to the acquisition, Mattersight had launched several enhancements to its behavioral analytics platform and expanded its SaaS-delivered contact center solutions. The company's solutions feature behavioral modeling that facilitates improved operational efficiency, employee performance coaching, fraud prevention, and predictive customer outcomes. Mattersight’s offerings include managed services revenue from long-term contracts and consulting services focused on deployment, training, and custom data analysis. The acquisition represents a strategic expansion of NICE's customer analytics and workforce optimization business segments. Mattersight’s technology platform is characterized by its scalable and adaptive architecture designed to operate in cloud environments and deliver real-time insights. The company’s software uses detailed interaction attributes, including communication patterns and voice characteristics, to improve contact center routing and customer engagement. Mattersight’s analytics also support marketing managed services and CRM operational consulting aimed at optimizing business processes. The acquisition by NICE reflects significant operational and strategic changes positioning the combined entity for growth in cloud-based behavioral analytics and AI-enhanced customer experience solutions. Mattersight continues to contribute its industry-specific expertise and data-driven insights to NICE's global operations.
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