- CEO
- Dirk Karsten Martin
- Full Time Employees
- 444
- Sector
- Technology services
- Industry
- Packaged software
- Address
- Serviceware-Kreisel 1 Idstein HE Germany 65510
- IPO Date
- Apr 20, 2018
- Business
- Serviceware SE, a Germany-based provider of AI-native software solutions for enterprise service management and digitalization of service processes, develops and markets the Serviceware Platform encompassing IT service management including incident, problem and change management; IT financial management with cloud cost management and technology business management; corporate performance management covering planning, budgeting, forecasting, business intelligence and project performance; knowledge management with AI chatbots; field service management; human resources service management; customer service management; and managed services for IT security, data management and endpoint management through partnerships with providers such as CrowdStrike, Proofpoint, Pure Storage and Tanium. Founded in 1998 and headquartered in Idstein, the company serves large enterprises including DAX companies across Germany, Austria, Switzerland, and internationally in Europe, North America and Asia with SaaS subscriptions, on-premises licenses, strategic consulting in AI strategy, IT security and service optimization, and infrastructure services. In recent developments, Serviceware achieved record revenue exceeding EUR 30 million in Q3 fiscal 2024/2025 with nine-month revenue reaching EUR 101.9 million and positive EBIT, advanced its SaaS business model transformation reflected in a 26.4% increase in order backlog to EUR 101.9 million, launched the AI Process Engine for rapid workflow creation, expanded internationally via a key partnership with Maryville Consulting Group securing a major US food corporation client for IT financial management and establishing sales presence in France, and strengthened its partner network while confirming full-year revenue growth guidance of 5-15%.