- CEO
- Venkatesh Korla
- Full Time Employees
- 11,296
- Sector
- Commercial services
- Industry
- Miscellaneous commercial services
- Address
- Gold Hill Square Park, No. 690 Bangalore KA India 560068
- IPO Date
- Jan 13, 1995
- Business
- Hinduja Global Solutions Limited (HGS.NS) is a multinational business process management (BPM) company providing customer experience management services, digital transformation solutions, and technology-enabled outsourcing. The company offers a comprehensive portfolio of services including customer care through voice and non-voice channels; digital customer experience platforms such as chatbots, AI-driven analytics, and omnichannel support; back-office processing for finance and accounting, human resources, and supply chain management; healthcare services encompassing revenue cycle management, clinical documentation, and patient engagement; and technology solutions like cloud migration, application development, and cybersecurity consulting. HGS serves industries such as retail, healthcare, financial services, telecommunications, and travel and hospitality, with key customers including Fortune 500 companies and government entities.
Founded in 1991 and headquartered in Bangalore, India, HGS operates globally across North America, Europe, Asia-Pacific, and the Middle East, with delivery centers in over 10 countries including the United States, the United Kingdom, the Philippines, and Jamaica. The company is part of the Hinduja Group, a multinational conglomerate, and maintains strategic subsidiaries focused on specialized verticals like healthcare (e.g., Greenbox Call Center) and digital innovation.
In recent developments, HGS has expanded its AI and generative AI capabilities through partnerships with technology leaders in automation and launched new digital CX platforms tailored for healthcare payers and providers in 2024-2025. The company secured significant contract wins in customer experience management exceeding $100 million in North America and announced strategic investments in employee upskilling for digital technologies amid industry shifts toward intelligent automation. No major name changes, acquisitions, or reorganizations have been reported for HGS in the last 1-2 years.