- CEO
- Masaaki Muta
- Full Time Employees
- 40,793
- Sector
- Technology
- Industry
- Information Technology Services
- Address
- 3-25-18, Shibuya Tokyo Japan 150-8530
- IPO Date
- Oct 16, 2014
- Business
- transcosmos inc. (TSE Prime: 9715; OTC: TRCLF) provides comprehensive global outsourcing services, including business process outsourcing, customer experience management, digital marketing, e-commerce solutions, and contact center operations; core offerings encompass digital marketing campaigns with ad tech, marketing automation, and social media services such as LINE integration; e-commerce one-stop shop services covering strategy development, site building, operations, and fulfillment across 46 countries and regions; contact center services with 32 bases in Japan and 44 overseas supporting 30 languages via chat, speech recognition, and over 10,000 home-based workstations; and business process outsourcing spanning IT, back-office, accounting, HR, and industry-specific services like design and production, leveraging offshore networks in 18 Asian bases and digital technologies including AI-powered solutions. Founded in 1966 by Koki Okuda as Maruei Keisan Center and headquartered in Tokyo, Japan, the company operates through 182 sites across 35 countries and regions with over 70,000 employees, serving more than 3,500 clients focused on sales expansion and cost optimization in high-growth Asian markets and beyond. Recent developments include the release of trans-ASC for enhanced Meta ad targeting in September 2025, strategic partnerships with BBF for Japan market entry support in October 2025, Yokogawa Electric's China subsidiary in January 2025, NTT Communications for digital BPO in July 2024, and Cyclone Robotics for transformation in April 2024; new product launches such as trans-AI VoiceBot and trans-AI Analytics in South Korea, Connectix Build platform with Arent in November 2025, and Roblox games like Tamagotchi Party; establishment of OMRON TRANSCOSMOS PROCESS INNOVATION joint venture in February 2025 for back-office streamlining; expansion of operations centers including CX Square Setos in Indonesia and new sites in South Korea and Vietnam; and business alliances with DMS for fulfillment in December 2024 and Cogent for contact centers in July 2025.