- CEO
- Kenta Kurahashi
- Full Time Employees
- 531
- Sector
- Technology services
- Industry
- Packaged software
- Address
- 6-10-1 Ginza, GINZA SIX Tokyo TY Japan 104-0061
- IPO Date
- Dec 17, 2020
- Business
- PLAID, Inc. (4165.T) develops and operates the KARTE customer experience (CX) SaaS platform, which leverages first-party customer data for real-time analytics, on-site personalization, multi-channel campaigns including email, LINE and apps, targeted advertising, and app engagement tools such as push notifications and retention reports; it also provides KARTE Datahub for data integration, KARTE Universe for no-code website improvements, and KARTE Canvas as a PaaS for custom AI-assisted functions. The company offers professional services through PLAID ALPHA for data-driven strategy and implementation, and STUDIO ZERO for business transformation aligning teams and culture; its group companies include RightTouch with QANT products for AI-powered customer support including web guidance, operator matching and voice bots, EmotionTech for CX/EX surveys using NPS data alongside text AI analysis and store management systems, Agito for automated ad reporting across 40 channels and results-driven marketing, and codatum for next-generation BI analytics with SQL, no-code and AI support. Founded in 2011 and headquartered in Chuo, Japan, PLAID, Inc. primarily serves Japanese large corporations, SMEs, startups and public institutions to enable customer-centric management and data-driven growth across industries. Recent developments include receipt of the ITRreview Grid Award 2020 Spring as Leader in four categories and ITRreview Best Software in Japan Top 50, alongside the 2019 Google Cloud Breakthrough Partner of the Year award for Japan and funding from Google.