- CEO
- Tomohiro Ishii
- Full Time Employees
- 109
- Sector
- Technology services
- Industry
- Packaged software
- Address
- Sumitomo Fudosan Osaki Twin Building West Wing Tokyo TY Japan 141-0022
- IPO Date
- Sep 2, 2021
- Business
- Mobilus Corporation (4370.T), a Japan-based technology company founded in 2011 and headquartered in Tokyo, provides software-as-a-service (SaaS) solutions for customer experience (CX) management and contact centers; its core offerings include MOBI AGENT, a manned chat system supporting inquiries across websites, LINE, and other SNS channels; MOBI BOT, a domestic market-leading chatbot integrable with CRM, RPA, and payment systems for automated customer interactions; MOBI VOICE, an AI voice bot enabling telephone auto-response services launched in as little as five minutes; MOBI CAST, a LINE segment delivery system distributing personalized text, stickers, images, and videos based on customer data; Visual IVR, which guides users to optimal channels like phone, web chat, LINE, chatbots, or voicebots; Security Suite for secure credit card handling in chats; and MooA, an AI-powered operations support system enhancing contact center agent and supervisor efficiency through response quality improvements and workflow automation. The company serves enterprise clients across industries such as media, finance, education, and transportation, primarily in Japan, with a focus on contact center optimization and CX strategy consulting that spans customer journey mapping, quantitative analysis, and full implementation. Recent developments include the November 2025 launch of new MooA functionalities for generative AI-driven response quality and efficiency gains, as featured in Call Center Japan and AI-Watch; JR West Japan's adoption of MOBI BOT and MOBI AGENT in November 2025, achieving 24% faster inquiry responses via multi-language support; Yokohama Bank's deployment of an AI agent voice bot highlighted in Nikkin media in November 2025; and TechMatrix Corporation's 2024 agreement to acquire an 8.73% stake previously held by NTT Comware, bolstering its strategic investor base alongside major holders like Transcosmos and Fujitsu.