- CEO
- Hirotaka Azuma
- Full Time Employees
- 1,992
- Sector
- Technology services
- Industry
- Packaged software
- Address
- Rifare Kanazawa IS Japan 920-0853
- IPO Date
- Aug 2, 2018
- Business
- System Support Inc. (TSE:4396) operates as the principal operating subsidiary of System Support Holdings Inc. and provides comprehensive information technology services focused on system planning, development, integration, operation, and maintenance across Japan and internationally. The company offers a diverse portfolio of proprietary software products including Tate Yakusha, a construction work information management system; Shugyo Yakusha, an attendance and work management system; SHIFTEE, a cloud-based shift management system; Voicetant Writer and Voicetant Recorder for voice-operated input; SmartDWH, a cloud-based data warehousing solution; PinMap for customer information mapping; MOS, a mobile order reception system; PC Keneki Kenchikun, a security check system for external devices; ADDPLAT, a data analysis platform; Smart Rabbit, a food inventory management system for restaurants; and Smart Generative Chat, a generative AI assistant system; as well as specialized solutions such as system consulting, IT task support, outsourcing, ERP packages, Oracle database services, cloud platforms including AWS, Azure, and Google Cloud, ServiceNow implementations, RPA automation, infrastructure, virtualization, and workflow digitization tools. Founded originally in 1980 and headquartered in Kanazawa, Ishikawa Prefecture, Japan, with offices in Tokyo, Nagoya, Osaka, and international subsidiaries in the United States and Canada, the company serves industries ranging from construction and healthcare to retail and manufacturing, supporting digital transformation through vertical-specific cloud and automation solutions. Recent developments include a transition to a holding company structure in January 2025, with System Support Inc. taking over core operations from System Support Holdings Inc.; acquisitions of Communication Planning Corporation in July 2024 for ¥600 million to bolster ERP and HR consulting capabilities and Echo System Co., Ltd. in 2025 for ¥577 million to expand cloud integration and software development in western Japan; STS Innovation, Inc. acquiring SI, DX consulting, and cloud businesses from MultiNet International Inc. in 2024; and the launch of new products like Smart Generative Chat leveraging Azure OpenAI, Amazon Bedrock, and Google Vertex AI.